Note: Use these steps for Windows programs. If you're having problems with an app you got from Microsoft Store, go to Fix problems with apps from Microsoft Store.
The Program Install and Uninstall troubleshooter helps you automatically repair issues when you're blocked from installing or removing programs. It also fixes corrupted registry keys.
First, you'll need to download the troubleshooter.
If you see the File Download box when you start downloading, select Run or Open.
The list of available ConnectWise Manage customers automatically populates from the ConnectWise Manage database. Map device classes. Set up an export profile in MSP N-central to allow devices to be exported to ConnectWise Manage for ticketing. Set up a Ticketing Recipient. Beginning with ConnectWise Control version 6.8, the Host page will no longer support Internet Explorer (IE). End users will still be able to access your Guest page with IE, but hosts will need to use an updated, alternate browser to access the Host and Administration pages.
- Uninstall Sophos Anti-Virus for Mac Using the Built-in or Standalone Tools, or via Terminal There are reports received that the removal tool is not working for macOS 11 (Big Sur). Please follow the steps on our BIG SUR EAP recommended reads, HOW TO: Remove System Extensions, this issue should be addressed when the General Availability support.
- Connectwise Control used to be called ScreenConnect which probably means when they switched to the new branding the old program was never removed. Just stop/disable/uninstall the service(s) and you should be good.
The troubleshooter provides steps for you to follow. If a program isn't listed in the uninstall options, you'll be asked for that program's product code. To access the code, you'll need a tool for reading MSI files—which is typically available to IT professionals. You'll find the product code in the property table of the MSI file.
What it fixes
The troubleshooter helps fix problems that:
Corrupt registry keys on 64-bit operating systems.
Corrupt registry keys that control the update data.
Prevent new programs from being installed.
Prevent existing programs from being completely uninstalled or updated.
Block you from uninstalling a program through Add or Remove Programs (or Programs and Features) in Control Panel.
If you're trying to remove malware, you can use Windows Security (or another antivirus tool), or you can use the Windows Malicious Software Removal tool.
Runs on
Windows 10
Windows 8.1
Windows 8
Windows 7
Related links
Note: Use these steps for Windows programs. If you're having problems with an app you got from Microsoft Store, go to Fix problems with apps from Microsoft Store.
The Program Install and Uninstall troubleshooter helps you automatically repair issues when you're blocked from installing or removing programs. It also fixes corrupted registry keys.
First, you'll need to download the troubleshooter.
If you see the File Download box when you start downloading, select Run or Open.
The troubleshooter provides steps for you to follow. If a program isn't listed in the uninstall options, you'll be asked for that program's product code. To access the code, you'll need a tool for reading MSI files—which is typically available to IT professionals. You'll find the product code in the property table of the MSI file.
What it fixes
The troubleshooter helps fix problems that:
Corrupt registry keys on 64-bit operating systems.
Corrupt registry keys that control the update data.
Prevent new programs from being installed.
Prevent existing programs from being completely uninstalled or updated.
Block you from uninstalling a program through Add or Remove Programs (or Programs and Features) in Control Panel.
If you're trying to remove malware, you can use Windows Security (or another antivirus tool), or you can use the Windows Malicious Software Removal tool.
Install Connectwise Control Mac
Runs on
Windows 10
Windows 8.1
Windows 8
Windows 7