A list containing the majority of Citrix Workspace app for Mac (formerly Receiver for Mac) support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
May 02, 2018 Receiver for Mac overview High performance web and self-services access to virtual apps and desktops. Configure for anywhere access from your desktop or web access with Safari, Chrome or Firefox. Citrix on MAC Show independant open applications in DOCK. Citrix Viewer quit unexpectedly - Mojave 10.14.5. Citrix HDX RealTime Connector - Not Connected on Mac Mojave 10.14.1 (self.Citrix) submitted 1 day ago by talltatanka Hi all, recently switched from Receiver to WorkSpace 19.3.0.21 (1903) due to work requirements.
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
Receiver for Mac / Workspace app for Mac:
| wdt_ID | Brief Description of Issue | Brief Description of Fix | Applicable Product Versions Affected (if known) | Link to supplemental Support Article(s) |
|---|---|---|---|---|
| 1 | Bloomberg keyboard and finger print scanner not redirecting to Citrix session. | Redirection of this device is not fully supported but there is a method to follow that can be tried to get it working, as explained in the CTX article. | https://support.citrix.com/article/CTX227075 | |
| 2 | Windows Mac users connect to NetScale full VPN, they cannot reach external websites. Split DNS is not working. | This is by design. The Mac VPN client does not support split DNS so all DNS requests are sent to NetScaler for resolution. If NetScaler cannot resolve the domain name then users will get an invalid response. This issue will be fixed under an existing enhancement request. | https://support.citrix.com/article/CTX225297 | |
| 3 | When using HDX 3D Pro, a black box may appear around some custom cursors. | This is a known issue and 32-bit cursors are being investigated as part of the product road maps for Citrix Receiver for Mac. Cursors that employ shadow effects for example are classed as 32-bit cursors and not currently supported by Receiver for Mac. | https://support.citrix.com/article/CTX223626 | |
| 4 | If using a proxy connection, communication over EDT fails. | This is a known issue. | Receiver for Mac 12.5. | |
| 5 | You receive an 'Initialization failed' error. | This is caused by an upgrade to macOS Sierra. Upgrade to Receiver for Mac 12.3 which is compatible with this OS. | ||
| 6 | Delivering a proxy.pac file to clients via NetScaler Session Policies works for Windows devices but now Mac. | At the moment, only Windows devices are supported. Proxy PAC support for MacOS is currently being worked on. | https://support.citrix.com/article/CTX227262 | |
| 7 | When launching an application or desktop you may receive error 'System Extension Blocked'. | A new feature introduced to MacOS High Sierra requires user approval to load any newly-installed third-party kernel extensions. Navigate to 'System Preferences -> Security & Privacy' and click 'Allow' against 'Citrix Systems Inc'. | Citrix Receiver for Mac 12.7 and above, and MacOS High Sierra. | https://support.citrix.com/article/CTX228208 |
| 8 | French Canadian special accent characters do not display correctly when accessing a Windows 7 VDA. | Upgrade to Receiver for Mac 12.7. | Citrix Receiver for Mac 12.4. | https://support.citrix.com/article/CTX231623 |
| 9 | Alt+Tab does not switch properly all the time and Alt+Enter does not work in Excel. | Upgrade to Receiver for Mac 12.7. | Citrix Receiver for Mac 12.6. | https://support.citrix.com/article/CTX231624 |
| 10 | When using a DisplayLink docking station with v3.1 drivers and Receiver for Mac there is a high ICA RTT spike over 1000ms. | Upgrading to DisplayLink v4.0 drivers and MacOS 10.13 High Sierra resolves the issue. The issue is still being investigated for earlier MacOS versions. | Citrix Receiver for Mac 12.6 and 12.7. | https://support.citrix.com/article/CTX231625 |
To access your ProZone from devices not managed by ProCirrus, you will need to download and install the appropriate Citrix Receiver or Workspace for your device.
Windows Computers please Download and install the following:
Windows 10 (not upgraded from windows 7 or 8):
https://www.citrix.com/downloads/workspace-app/windows/workspace-app-for-windows-latest.html
Machines upgraded from or running Windows 8 and below – Use Citrix Receiver 4.9.9000 LTSR:
https://support.procirrus.com/CitrixReceiver.exe
For MAC Computers please download and install the following:
Citrix Receiver For Mac Mojave 10.14
For MAC Computers with OS versions up to 10.12 (names shown below) navigate to:
Mac OS 10.12 and earlier
Mac OS X Public Beta
Mac OS X 10.0 Cheetah
Mac OS X 10.1 Puma
Mac OS X 10.2 Jaguar
Mac OS X 10.3 Panther
Mac OS X 10.4 Tiger
Mac OS X 10.5 Leopard
Mac OS X 10.6 Snow Leopard
Mac OS X 10.7 Lion
OS X 10.8 Mountain Lion
OS X 10.9 Mavericks
OS X 10.10 Yosemite
OS X 10.11 El Capitan
macOS 10.12 Sierra
For MAC Computers with OS versions 10.13 and newer (names shown below) navigate to:
Citrix for Mac OS 10.13 and Newer
macOS 10.13 High Sierra
macOS 10.14 Mojave
macOS 10.15 Catalina
Once you have installed the Receiver/Workspace application you can access your applications with your normal system credentials by navigating to your normal portal which is either: https://login.procirrus.com OR https://myportal.procirrus.com
Installing on Windows Desktops
When prompted save the 'CitrixReceiver.exe' download.
Find the file from your web download folder and launch it.
Start the installation in the Welcome to Citrix Receiver dialog box.
Citrix Receiver For Mac Download
Accept the license agreement and click 'Next'.
Citrix Receiver Download
For security reasons, do not enable single sign-on. Just click 'Install'.
Then click 'Finish'.
Logging in to your Applications
Open your browser and navigate to your normal login site.
- If you use multi-factor (i.e. a text code) navigate to https://myportal.procirrus.com
- If you don’t use multifactor just navigate to https://login.procirrus.com
Then log in with your normal credentials. Depending on the browser and computer the first launch of an application may result in other steps. See common other steps below.
Other Common Steps
1. Sometimes, when you first launch an application it may appear as a download on the bottom of the browser. If you see a download file that ends in .ica. Just click Open
2. Then you may you may get a popup with the first application you launch - Choose the Citrix Launcher and click “Remember my choice…” then OK
3. Lastly, you may get a pop-up from your computer asking to allow it to access your computer. This is normal for Citrix so just click “Permit All Access”